Privacy policy

At Otrix.shop, we respect the privacy of our customers and are committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and protect information when customers visit our website, purchase bedding products, or communicate with our team.

1. Information We Collect

We may collect information necessary to provide shopping services and customer support.

Personal Information

When customers place orders, we may collect:

  • Full name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Phone number;
  • Payment information processed through secure payment providers.

Website Usage Information

When customers browse our website, we may collect:

  • IP address;
  • Browser type;
  • Device information;
  • Pages visited;
  • Website interaction information;
  • Shopping preferences.

2. How We Use Personal Information

Otrix.shop may use customer information to:

  • Process and fulfill orders;
  • Arrange product shipment;
  • Provide order confirmations;
  • Send delivery updates;
  • Respond to customer questions;
  • Improve website performance;
  • Prevent fraud and unauthorized transactions;
  • Maintain business records;
  • Improve products and customer experiences.

3. Payment Information Protection

Otrix.shop does not store complete payment card information.

Payment transactions are handled through secure third-party payment providers that apply appropriate security measures to protect financial information.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Remember customer preferences;
  • Improve website functionality;
  • Analyze website performance;
  • Provide a smoother shopping experience.

Customers may adjust cookie preferences through their browser settings.

5. Information Sharing

Otrix.shop does not sell customer personal information.

We may share limited information with trusted service providers, including:

  • Payment processors;
  • Shipping carriers;
  • Website hosting providers;
  • Customer service platforms.

These providers only receive information necessary to provide their services.

6. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, misuse, disclosure, or alteration.

The Kentucky Consumer Data Protection Act provides certain privacy rights for eligible Kentucky consumers, including rights to access, correct, delete, and obtain copies of personal data where applicable.

7. Consumer Privacy Rights

Eligible customers may request:

  • Confirmation of personal data processing;
  • Access to personal information;
  • Correction of inaccurate information;
  • Deletion of certain personal information;
  • Portable copies of personal information where applicable.

Privacy requests may be submitted through:

Email: [email protected]

8. Children's Privacy

Otrix.shop does not knowingly collect personal information from children in violation of applicable privacy laws.